we strive to make sure that your candle orders are delivered promptly and safely. Please take a moment to read through our UK shipping policy for a smooth shopping experience.

We currently offer shipping across mainland UK, including England, Scotland, Wales, and Northern Ireland. We also ship to the Scottish Highlands, Isle of Man, Isle of Wight, and the Channel Islands, though delivery times may vary for these areas.

• Standard Delivery (2-5 Business Days): £4.99 Free for orders over £50. Free shipping offer excludes highland and islands

• Express Delivery (1-2 Business Days): 6.99.

• Next Day Delivery: £8.99 (Orders must be placed before 12:00 PM for next day delivery).

Please note: Delivery charges may vary for orders sent to the Scottish Highlands, Channel Islands, or other remote locations. Additional costs will be displayed at checkout.

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or phone.

• Standard Delivery: 2-5 business days from dispatch.

• Express Delivery: 1-2 business days from dispatch.

• Next Day Delivery: Delivered the next business day if ordered before 12:00 PM.

You will receive an email confirmation with tracking details once your order has been dispatched.

Not available at this moment in time.

Please allow an additional 1-2 days for delivery to remote or rural areas, including the Scottish Highlands, Channel Islands, Isle of Man, and Northern Ireland.

Once your order has been dispatched, you will receive a confirmation email with tracking details. You can follow the progress of your delivery via our courier’s tracking system.

If your delivery is delayed or hasn’t arrived within the estimated time frame, please contact our customer service team at sales@wilcher.co.uk. We’ll do our best to resolve any shipping issues promptly.

Due to shipping regulations, we are unable to ship certain items containing flammable materials to certain remote locations. We will notify you if this affects your order.

At Wilcher, we take great care in packaging our candles. However, if your package is lost or arrives damaged, please contact us immediately at sales@wilcher.co.uk with your order number and photos (if applicable). We will work with you to arrange a replacement or refund.

If you have any further questions or need assistance with your order, please don't hesitate to reach out to us at:

• Email: sales@wilcher.co.uk Thank you for choosing Wilcher for your candle needs!

At Wilcher, we strive to provide our customers with high-quality products and a delightful shopping experience. We understand that occasionally, you may need to return a product. To ensure a smooth return process, please read our return policy carefully:

1.1 30-Day Return Policy: You have 30 days from the date of purchase to return or exchange your items. If 30 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.

1.2 Eligibility: To be eligible for a return or exchange, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. Items that show signs of wear or use, or are not in their original condition, may not be eligible for a return or exchange.

2.1 Contact Customer Service: To initiate a return or exchange, please contact our Customer Service team at [sales{@}wilcher.co.uk]. They will guide you through the return process and provide you with a Return Authorization Number (RAN).

2.2 Return Authorization Number (RAN): You must obtain an RAN from our Customer Service team before returning any items. Please write this number clearly on the outside of the package you are returning.

2.3 Shipping Costs: The customer is responsible for return shipping costs, except in cases where the return is due to a product defect or an error on our part.

3.1 Processing Time: Once we receive your returned item and inspect it, we will notify you about the status of your refund. Refunds typically take 5-7 business days to process after we receive the returned item.

3.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.

4.1 Exchange Process: If you wish to exchange an item for a different one, please let our Customer Service team know when you initiate the return. We will assist you in placing a new order for the item you want and handle the return of the original item.

5.1 Inspection: If you receive a damaged or defective item, please contact our Customer Service team within 1 days of receiving the product. We will arrange for a replacement or refund.

If you have any questions or concerns about our return policy, please feel free to contact us:

Wilcher Customer Service [sales{@}wilcher.co.uk].

We reserve the right to modify this return policy at any time. Any changes will be posted on our website.

Thank you for choosing Wilcher, and we appreciate your business!