Welcome to Wilcher. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

• Company Name: Wilcher

• Company Address: Wilcher Candles, Cheethams Mill Industrial Park, Park Street Stalybridge SK15 2BT, UK

• Email: support@wilcher.co.uk

• Website: www.wilchercandles.co.uk

These terms govern your use of our website and any purchases made from Wilcher. By using our website or placing an order, you agree to these terms in full. If you do not agree with these terms, please refrain from using our services.

• Product Information: We aim to provide accurate descriptions and images of our products. However, colours, packaging, and scent descriptions may vary slightly due to different monitors and product batches.

• Pricing: All prices are listed in GBP (£) and include VAT unless otherwise stated. We reserve the right to adjust prices, promotions, and offers at any time without notice. However, prices displayed at the time of purchase will apply to your order.

• Availability: All products are subject to availability. If an item is out of stock after you have placed an order, we will notify you and offer a suitable alternative or refund.

When you place an order with Wilcher, you will receive an email confirming your order. This email is an acknowledgement and does not constitute acceptance of your order. We reserve the right to refuse or cancel an order if:

• The product is unavailable.

• There was an error in pricing or product description.

• Your payment could not be processed.

• We suspect fraudulent activity or a breach of our terms.

• We accept the following payment methods: Visa, Mastercard, American Express, PayPal.

• Payment is taken at the time of ordering. All transactions are processed securely, and we do not store your payment details. • By placing an order, you confirm that the payment details provided are valid, and you are authorised to use the payment method.

• Standard Delivery: £4.99 (free for orders over £50) – 2-5 business days.

• Express Delivery: £6.99 – 1-2 business days.

• Next Day Delivery: £8.99 – for orders placed before 12:00 PM (excluding weekends and public holidays).

Please see our Shipping Policy for more detailed information on delivery times and locations.

At Wilcher, we want you to be satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of receipt, subject to the following conditions:

• Items must be unused, unopened, and in their original packaging.

• Custom or personalized items are non-refundable unless defective.

• You are responsible for the return postage unless the product is faulty or incorrectly supplied. To request a return, please contact us at support@wilcher.co.uk with your order details. Once your return is received and inspected, we will notify you via email regarding your refund. Refunds will be processed within 10 business days using the original payment method.

For more information, please review our Returns Policy.

You have the right to cancel your order within 14 days of receiving your items, in accordance with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. To cancel, please contact us at support@wilcher.co.uk with your order number. If your order has already been dispatched, you will need to return the items to us at your own cost.

All content on our website, including images, product descriptions, logos, and trademarks, are the property of Wilcher or its licensors and are protected by UK intellectual property laws. You may not use, copy, or reproduce any content from our website without prior written permission from Wilcher.

Wilcher is not responsible for any indirect, consequential, or incidental damages arising out of or in connection with the use of our products or website. This includes but is not limited to, loss of data, profits, or business interruption. Our total liability for any claim will not exceed the price paid for the product in question. Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Any other liability that cannot be limited or excluded under UK law.

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions

We may revise these terms from time to time by updating this page. The terms that apply to your order will be those in effect at the time you placed your order. We encourage you to review these terms regularly.

If you have any questions about these terms and conditions, or if you need assistance with an order, please contact us at:

• Email: support@wilcher.co.uk

• Postal Address: Wilcher Candles, Cheethams Mill Industrial Park, Park Street Stalybridge SK15 2BT, UK